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Patient Resource Rep FT Days

Company: AdventHealth Hendersonville
Location: Fletcher
Posted on: June 12, 2021

Job Description:


Patient Resource Rep FT Days AdventHealth Hendersonville

Top Reasons To Work At AdventHealth Hendersonville

Medical and Dental Benefits begin 1st day for Part Time and Full Time

Community Involvement

Located in the beautiful mountains of Western North Carolina

Great Benefits

Co-workers that feel like family

Faith Based

What You Will Be Responsible For:

  • Answer high volume of inbound calls;
    • Answer on average 80-130 calls per day;
  • Provide excellent customer service to each caller;
    • Answer calls politely, professionally & efficiently;
    • Demonstrate excellent listening skills, patience, empathy and compassion;
    • Maintain a calm demeanor while handling stressful interactions;
    • Troubleshoot callers problems and concerns;
  • Access a variety of resources for accurate, complete and appropriate management of calls;
    • Demonstrate flexibility and organization;
    • Navigate a variety of computer-based resources with ease & competence;
  • Assist callers and patients with a variety of needs including:
    • Selecting a new provider, scheduling new patient appointment, & preparing patient for first appointment;
    • Scheduling new and established patient appointments;
    • Assisting patients with patient portal access;
    • Communicating prescription refill requests and other messages to clinic staff;
  • Demonstrate excellent teamwork and communication skills:
    • To help the Patient Resource Team reach and maintain team goals;
    • Develop an excellent working relationship with departments, clinic, and medical staff, to facilitate patient communication and care;
    • Follow all communication protocols;
  • Maintain a strong working knowledge of all computer systems and communication tools associated with the performance of the job including:
    • Computer applications, EMR, communications tools;
    • Phone system and telephony applications;
    • Demonstrate ability to manage multiple computer-based resources and applications, moving easily from one to another to complete tasks;

What You Will Need:

  • Excellent Customer Service skills;
  • Strong computer skills;
  • Experience with internet-based applications;
  • Experience with web browsers;
  • Excellent English communication and writing skills;

Knowledge and Skills Preferred:

    • One-year medical experience preferred;
    • Call Center experience preferred;
    • Proficiency in a second language;

Education and Experience Required:

  • High school graduate or equivalent required

Education and Experience Preferred:

    • Medical training preferred
    • One-year + medical office experience preferred

Licensure, Certification or Registration Preferred:

  • Any medical certification preferred

Job Summary:

The Patient Resource Team, often the first contact a caller has with AdventHealth Hendersonville, provides a warm, friendly and professional greeting from a Patient Resource Representative. Patience, empathy, compassion and helpfulness are the hallmarks of our team. Callers depend on the excellent, personalized customer service they receive every day, one call at a time.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Keywords: AdventHealth Hendersonville, Asheville , Patient Resource Rep FT Days, Other , Fletcher, North Carolina

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