Patient Resource Rep FT Days

Company: AdventHealth Hendersonville
Location: Fletcher
Posted on: June 12, 2021

Job Description:

Description

Patient Resource Rep FT Days AdventHealth Hendersonville

Top Reasons To Work At AdventHealth Hendersonville

Medical and Dental Benefits begin 1^st day for Part Time and Full Time

Community Involvement

Located in the beautiful mountains of Western North Carolina

Great Benefits

Co-workers that feel like family

Faith Based

What You Will Be Responsible For:

• Answer high volume of inbound calls;
  • Answer on average 80-130 calls per day;
• Provide excellent customer service to each caller;
  • Answer calls politely, professionally & efficiently;
  • Demonstrate excellent listening skills, patience, empathy and compassion;
  • Maintain a calm demeanor while handling stressful interactions;
  • Troubleshoot callers problems and concerns;
• Access a variety of resources for accurate, complete and appropriate management of calls;
  • Demonstrate flexibility and organization;
  • Navigate a variety of computer-based resources with ease & competence;
• Assist callers and patients with a variety of needs including:
  • Selecting a new provider, scheduling new patient appointment, & preparing patient for first appointment;
  • Scheduling new and established patient appointments;
  • Assisting patients with patient portal access;
  • Communicating prescription refill requests and other messages to clinic staff;
• Demonstrate excellent teamwork and communication skills:
  • To help the Patient Resource Team reach and maintain team goals;
  • Develop an excellent working relationship with departments, clinic, and medical staff, to facilitate patient communication and care;
  • Follow all communication protocols;
• Maintain a strong working knowledge of all computer systems and communication tools associated with the performance of the job including:
  • Computer applications, EMR, communications tools;
  • Phone system and telephony applications;
  • Demonstrate ability to manage multiple computer-based resources and applications, moving easily from one to another to complete tasks;

Qualifications

What You Will Need:

• Excellent Customer Service skills;
• Strong computer skills;
• Experience with internet-based applications;
• Experience with web browsers;
• Excellent English communication and writing skills;

Knowledge and Skills Preferred:

• • One-year medical experience preferred;
  • Call Center experience preferred;
  • Proficiency in a second language;

Education and Experience Required:

• High school graduate or equivalent required

Education and Experience Preferred:

• • Medical training preferred
  • One-year + medical office experience preferred

Licensure, Certification or Registration Preferred:

• Any medical certification preferred

Job Summary:

The Patient Resource Team, often the first contact a caller has with AdventHealth Hendersonville, provides a warm, friendly and professional greeting from a Patient Resource Representative. Patience, empathy, compassion and helpfulness are the hallmarks of our team. Callers depend on the excellent, personalized customer service they receive every day, one call at a time.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Keywords: AdventHealth Hendersonville, Asheville , Patient Resource Rep FT Days, Other , Fletcher, North Carolina

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