If you love
a high energy and professional environment - Serco has a great
opportunity for you! The Customer Service Rep. I Full Time will be
on a dynamic team, supporting customers based at our Clintwood, VA
location. Bring your expertise and collaborative skills to make an
impact towards servicing our participants.
administers the Thrift Savings Plan, the worlds largest
tax-deferred, defined contribution plan in support of over 6
million participants. This 401(k) type plan, similar to private
sector plans provides roughly 91% of civilians and 61% of uniformed
service members the opportunity to save for retirement. The FRTIBs
mission is to administer the TSP solely in the interest of its
participants and beneficiaries.
Customer Service Rep. I Full Time role you will:
and inquiries from the customer with concerns and questions.
Facilitates resolution to routine problems. Maintains customer
information in computer system. Has knowledge of commonly-used
concepts, practices, and procedures within a particular field.
Relies on instructions and pre-established guidelines to perform
the functions of the job. Works under immediate supervision.
Primary job functions do not typically require exercising
independent judgment. Typically reports to a supervisor or
The hourly rate
is $12.50/HR Plus $4.22 per hour for health and welfare
successful in this role, you will have:
- A High School diploma.
- 0-2 years of customer service
- Successfully completed 4 weeks of in-person classroom training
(followed by 3to 4 weeks of on-the-job training
If you are
interested in supporting and working with our FRTIB Team and a
passionate Serco team - then submit your application now for
immediate consideration. It only takes a few minutes and could
change your career!
Serco Inc. (Serco) is the Americas division
of Serco Group, plc. Serco serves every branch of the U.S.
military, numerous U.S. Federal civilian agencies, the Intelligence
Community, the Canadian government, state and local governments,
and commercial clients. We help our clients deliver vital services
more efficiently while increasing the satisfaction of their end
customers. Headquartered in Herndon, Virginia, Serco Americas has
approximately 8,000 employees and is part of a $4 billion global
business that helps transform government and public services around
the world. At Serco, our employees are our most valuable asset - we
listen, respect and support them throughout their career at Serco.
We invite you to become part of our dynamic team. Serco is an equal
opportunity employer committed to diversifying our workforce (Race/
Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National
Origin/ Disability/ Vets).