Bilingual Business Office Specialist - Family Medicine - Biltmore

Company: Mountain Area Health Education Center
Location: Asheville
Posted on: June 12, 2021

Job Description:

MAHEC is looking for a warm and friendly Bilingual Business Office Specialist to support Front Office operations in the Family Medicine division at our Biltmore Campus. A qualified candidate must be fluent in Spanish and English, and comfortable with medical terminology. The overall purpose of the Business Office Specialist is to warmly greet patients in person or over the phone, assist the patient with check-in, check-out, scheduling, and ensure patient flow is optimal.

SPECIFIC RESPONSIBILITIES:

Check in/Check out

* Check-in patients; acknowledge patient for appointment, maintain record of patient check-in time, update demographic and insurance information. * Prepares paperwork for patients as they check in(new patient, well child or complete physical). * Responds to walk-in patient needs. * Maintains close surveillance of the patient wait room. * Check-out patients, including computing and collecting payments, addressing questions in regards to account balances, reconciling end of day reports, balancing cash drawer and receipts. * Print clinical summary for all patients * Schedules interpreters for hearing impaired patients or patients with specific language interpretation needs. * Clinic shut down - i.e. closing and locking doors, shutting down computers, lights etc.

Scheduling

* Schedule future appointments for all patient visits including specialized clinics within FHC and behavioral medicine according to guidelines. * Makes telephone appointments, updating information each time; cancels or reschedules appointments as necessary. * Bad Address Queue - research medical records to find current phone numbers and call patients for new addresses; re-mails letters or enter an off-bill comment in records when new address is not determined. * Verifies Medicaid insurance via nc tracks. * Maintain scheduler inbox for follow up for DNKA's, sending letters or calling patient to reschedule appointments as requested by Doctor's, to schedule certain lab work done. * Maintains recall appointment report

EDUCATION and/or EXPERIENCE:

Minimum Qualifications.

Any combination of education and experience equivalent to

* High school diploma or equivalent, two years of relevant experience, or comparable combined education and/or experience required. * Medical office experience preferred.

COMPUTER SKILLS:

Must have above average computer skills, Allscripts software experience preferred.

COMMUNICATION SKILLS:

Must have excellent communication skills as the front line representative to the public.

FOREIGN LANGUAGE SKILLS:

Ability to speak Spanish required.

ADDITIONAL INFORMATION:

* Actively supports the Division's work philosophy and continuous quality improvement activities. * Ability to prioritize workload and accomplish routine tasks independently required. * Ability to discover and correct basic errors. * Position requires the ability to appropriately and professionally handle multiple and competing priorities. * Demonstrates appropriate service orientation in all interactions within the organization and with clients, patients and visitors. * Must be a team player. * Must demonstrate discretion in dealing with medical, fiscal and personnel information as is appropriate to position.

SCHEDULE:

Regular attendance on-site is an essential function of this position. Typical business hours are Monday - Friday, 8:30 am to 5:30 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.

MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer. Black, Indigenous, People of Color and Spanish/English bilingual persons are strongly encouraged to apply.

MAHEC is a certified Living Wage employer through Just Economics of Western North Carolina. We offer excellent benefits and are committed to creating a diverse, inclusive, and equitable workplace.

Keywords: Mountain Area Health Education Center, Asheville , Bilingual Business Office Specialist - Family Medicine - Biltmore, Other , Asheville, North Carolina