The Clinical Business Operations Division is seeking to fill a
full time and benefitted Patient Financial Advocate role to work in
the Dental Health Center on the main Biltmore campus. The Patient
Financial Advocate will work inside the clinical facility, manage
patient account problems by working directly with the patient to
identify payment solutions, utilize special qualifications and
sliding fees, and initiate the discharge process.
- Provide guidance and education to all patients who have or are
expected to have patient responsibility balances for accessing
discount programs, applying for Medicaid programs, setting up
payment plans, qualifying for MAHEC Charity Care and other MAHEC
fully funded programs.
- Maintain established policies and procedures for patient
billing and stay abreast of current state and federal guidelines
and laws pertaining to collections.
- Responsible for coordinating the discharge process according to
MAHEC's discharge policy
- Responsible for qualifying applicants for MAHEC Charity Care,
governmental assistance programs, MAHEC fully funded programs.
- Utilize estimating tools to determine patient responsibility
amounts and communicate with the patient.
- Perform duties related to Collections to include generate and
mail collection letters, receive phone calls from patients related
to collection balances and other collection activities as
SERVICE DELIVERY - You place your patients and your teammates at
the center. You possess a high sense of urgency and ownership in
solving problems and identifying opportunities to increase
COMMUNICATION - You are comfortable communicating in person,
over the phone, and through email, all with a friendly and
professional tone. You prioritize prompt responsiveness,
recognizing the important role you play in moving processes forward
DISCRETION - You operate with the mindset that information that
is not your own, regardless of how trivial it may seem, is
confidential first and shared only with permission. You demonstrate
confidentiality with clinical, management, and other organizational
PROBLEM SOLVING - You aren't afraid to think on your feet and
encounter a problem you don't know how to immediately solve. You
are less concerned with being right and more concerned about
connecting with various resources to assist in solving the problem
and learning new things along the way.
DETAIL ORIENTATION - Details matter to you and you develop
systems and processes to help you manage a large volume of them.
You envision a process from start to finish and understand all of
the details that need to be taken care of in between to keep things
running smoothly. You take pride in owning the details and it
brings you joy to be trusted in this regard.
INTEGRITY - You instill trust through your own actions and
follow through on commitments. You demonstrate a high standard of
ethics and treat others fairly and consistently. You maintain
confidentiality of medical, fiscal, and personnel.
EDUCATION and/or EXPERIENCE:
- Associate degree, three years relevant experience, or
comparable combined education and/or experience required.
- Experience must include telephone collection calls, work with
aged accounts receivable, and extensive computer experience.
- Medical office experience preferred.
- Advanced computer skills required to include MS Excel and MS
- Experience with Allscripts PM preferred.
MAHEC Talent Management is located at 121 Hendersonville Road,
Asheville, NC 28803. Equal Opportunity Employer. Black, Indigenous,
People of Color and Spanish/English bilingual persons are strongly
encouraged to apply.
MAHEC is a certified Living Wage employer through Just Economics
of Western North Carolina. We offer excellent benefits and are
committed to creating a diverse, inclusive, and equitable