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Patient Financial Advocate - Division of Dentistry

Company: Mountain Area Health Education Center
Location: Asheville
Posted on: June 12, 2021

Job Description:

The Clinical Business Operations Division is seeking to fill a full time and benefitted Patient Financial Advocate role to work in the Dental Health Center on the main Biltmore campus. The Patient Financial Advocate will work inside the clinical facility, manage patient account problems by working directly with the patient to identify payment solutions, utilize special qualifications and sliding fees, and initiate the discharge process.


  • Provide guidance and education to all patients who have or are expected to have patient responsibility balances for accessing discount programs, applying for Medicaid programs, setting up payment plans, qualifying for MAHEC Charity Care and other MAHEC fully funded programs.
  • Maintain established policies and procedures for patient billing and stay abreast of current state and federal guidelines and laws pertaining to collections.
  • Responsible for coordinating the discharge process according to MAHEC's discharge policy
  • Responsible for qualifying applicants for MAHEC Charity Care, governmental assistance programs, MAHEC fully funded programs.
  • Utilize estimating tools to determine patient responsibility amounts and communicate with the patient.
  • Perform duties related to Collections to include generate and mail collection letters, receive phone calls from patients related to collection balances and other collection activities as assigned.


SERVICE DELIVERY - You place your patients and your teammates at the center. You possess a high sense of urgency and ownership in solving problems and identifying opportunities to increase service.

COMMUNICATION - You are comfortable communicating in person, over the phone, and through email, all with a friendly and professional tone. You prioritize prompt responsiveness, recognizing the important role you play in moving processes forward through communication.

DISCRETION - You operate with the mindset that information that is not your own, regardless of how trivial it may seem, is confidential first and shared only with permission. You demonstrate confidentiality with clinical, management, and other organizational data/information.

PROBLEM SOLVING - You aren't afraid to think on your feet and encounter a problem you don't know how to immediately solve. You are less concerned with being right and more concerned about connecting with various resources to assist in solving the problem and learning new things along the way.

DETAIL ORIENTATION - Details matter to you and you develop systems and processes to help you manage a large volume of them. You envision a process from start to finish and understand all of the details that need to be taken care of in between to keep things running smoothly. You take pride in owning the details and it brings you joy to be trusted in this regard.

INTEGRITY - You instill trust through your own actions and follow through on commitments. You demonstrate a high standard of ethics and treat others fairly and consistently. You maintain confidentiality of medical, fiscal, and personnel.


  • Associate degree, three years relevant experience, or comparable combined education and/or experience required.
  • Experience must include telephone collection calls, work with aged accounts receivable, and extensive computer experience.
  • Medical office experience preferred.


  • Advanced computer skills required to include MS Excel and MS Word
  • Experience with Allscripts PM preferred.

MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer. Black, Indigenous, People of Color and Spanish/English bilingual persons are strongly encouraged to apply.

MAHEC is a certified Living Wage employer through Just Economics of Western North Carolina. We offer excellent benefits and are committed to creating a diverse, inclusive, and equitable workplace.

Keywords: Mountain Area Health Education Center, Asheville , Patient Financial Advocate - Division of Dentistry, Other , Asheville, North Carolina

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