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Teller/Member Services Representative (Bilingual)

Company: Self-Help
Location: Pisgah Forest
Posted on: January 15, 2022

Job Description:

The Member Service Representative - Teller (Bilingual) will serve as a liaison between the member and the credit union, provide account information by phone or in person, as well as information on the full range of credit union products and services, open accounts for members, resolve issues, and professionally handle the member's daily needs, and provide a variety of transactional services to members.Essential Responsibilities:Greet and welcome members and visitors to the credit union in a friendly and professional manner. Provide prompt, efficient, and accurate service in the processing of transactions.Perform account transactions and maintenance as authorized, including processing share deposit payments, loan payments, CD transactions, lines of credit advances, and account transfers; disbursing cash and check withdrawals; monitoring receipts, counting cash and performing reconciliations; adding joint owners, completing address changes and competing any other necessary teller functions.Provide general and specific service-related information concerning credit union services or policies in-person or by-telephone.May respond to email or other electronic requests submitted by members providing professional prompt, efficient, and accurate service, and information.Respond to members' requests, problems, and complaints and/or direct them to the appropriate person for specific information and assistance. Research accounts for deposit, withdrawal, and loan-payment discrepancies.Assist members with balancing accounts, completing payroll deduction and direct deposit cards.Promote credit union products and services based on member's needs. Refer loan product inquiries to Loan Officer.May open new accounts, and service existing accounts. Set up new account files, and provide members with all necessary information for membership, including advising and assisting members with new and existing products and services.May be required to work the call center, periodically handling transactions, and responding to member inquiries by phone.Provide information on deposit alternatives to members wishing to place funds with the credit union.Serve as back-up to MSR II for opening and closing member accounts.Open, close and balance cash drawer daily. Maintain drawer cash levels within prescribed amounts.Enter night, ATM, and mail deposits.Provide translational assistance to members and staff.Other duties, responsibilities, and projects as assignedCredentials, Experience and Skills:High school diploma or equivalent and 1 to 2 years of experience in banking or retail.Attention to detail.English/Spanish fluency required.Ability to effectively organize and prioritize work.Excellent interpersonal skills.Ability to form and maintain strong relationships with internal and external customers.Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Knowledge of basic economic and accounting principles and practices, the financial markets and banking.Analytical and problem-solving skills.Ability to use keyboard and data entry skills.May be required to travel to cover other branches.Physical Requirements:Frequently requires use of manual dexterity and repetitive motions, primarily with the wrists, hands, and/or fingers. Must be able to occasionally lift and exert force of up to 40 pounds.Compensation: The rate of pay for this position starts at $17.00/HR on a Full-time 40 hour a week schedule, plus a generous benefit package.About Us:Self-Help is a leading national community development financial institution headquartered in Durham, NC. Since 1980, Self-Help has provided $9.3billion in financing to 175,700 families, individuals, and businesses. It helps drive economic development and strengthen communities by providing responsible financial services; lending to individuals, small businesses, and nonprofits; developing real estate; and promoting fair financial practices across the nation. The Self-Help family of nonprofit organizations includes Self-Help Credit Union, Self-Help Federal Credit Union, Self-Help Ventures Fund, and the Center for Responsible Lending. Through its credit union network, Self-Help serves over 167,000 people in North Carolina, California, Chicago,Florida and South Carolina, Virginia, and Wisconsin. Learn more at, and is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.

Keywords: Self-Help, Asheville , Teller/Member Services Representative (Bilingual), Other , Pisgah Forest, North Carolina

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