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Patient Resource Rep PRN Days

Company: AdventHealth
Location: Fletcher
Posted on: January 16, 2022

Job Description:


**_Patient Resource Rep - PRN - AdventHealth Hendersonville_**

_Possibility of remote work_

**Top Reasons To Work At AdventHealth Hendersonville**

Community Involvement

Located in the beautiful mountains of Western North Carolina

Great Benefits

Co-workers that feel like family

Faith Based

**What You Will Be Responsible For:**

+ Answer high volume of inbound calls;

- Answer on average 80-130 calls per day;
+ Provide excellent customer service to each caller;

- Answer calls politely, professionally & efficiently;
- Demonstrate excellent listening skills, patience, empathy and compassion;
- Maintain a calm demeanor while handling stressful interactions;
- Troubleshoot caller's problems and concerns;
+ Access a variety of resources for accurate, complete and appropriate management of calls;

- Demonstrate flexibility and organization;
- Navigate a variety of computer-based resources with ease & competence;
+ Assist callers and patients with a variety of needs including:

- Selecting a new provider, scheduling new patient appointment, & preparing patient for first appointment;
- Scheduling new and established patient appointments;
- Assisting patients with patient portal access;
- Communicating prescription refill requests and other messages to clinic staff;
+ Demonstrate excellent teamwork and communication skills:

- To help the Patient Resource Team reach and maintain team goals;
- Develop an excellent working relationship with departments, clinic, and medical staff, to facilitate patient communication and care;
- Follow all communication protocols;
+ Maintain a strong working knowledge of all computer systems and communication tools associated with the performance of the job including:

- Computer applications, EMR, communications tools;
- Phone system and telephony applications;
- Demonstrate ability to manage multiple computer-based resources and applications, moving easily from one to another to complete tasks;


**What You Will Need:**

+ Excellent Customer Service skills;
+ Strong computer skills;
+ Experience with internet-based applications;
+ Experience with web browsers;
+ Excellent English communication and writing skills;



- One-year medical experience preferred;
- Call Center experience preferred;
- Proficiency in a second language;


+ High school graduate or equivalent required;



- Medical training preferred;
- One-year + medical office experience preferred;


+ Any medical certification preferred;

**Job Summary:**

The Patient Resource Team, often the first contact a caller has with AdventHealth Hendersonville, provides a warm, friendly and professional greeting from a Patient Resource Representative. Patience, empathy, compassion and helpfulness are the hallmarks of our team. Callers depend on the excellent, personalized customer service they receive every day, one call at a time.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

**Category:** Marketing & Communications

**Organization:** AdventHealth Hendersonville

**Schedule:** Per Diem

**Shift:** 1 - Day

**Travel:** No

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

Keywords: AdventHealth, Asheville , Patient Resource Rep PRN Days, Other , Fletcher, North Carolina

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