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Customer Care Associate

Company: Sona Health, Inc.
Location: Asheville
Posted on: May 16, 2022

Job Description:

We Are Looking ForA Customer Care Associate at our Sona Pharmacy + Clinic who is equally as thoughtful and gracious as they are upbeat, positive, and outgoing!ResponsibilitiesThe Customer Service Associate will play a personal role within our community to ensure that we consistently exceed expectations and delight our customers. This position will provide exceptional customer service and assist patients in picking up their prescriptions. Assist patients and complete cash register transactions while exhibiting kind, respectful actions.Provide exceptional customer service by assisting patients with inquiries and refer them to a pharmacist when necessaryEnsure the register balances after cash, check, and credit transactionsMaintain a clean and organized workstation, stock retail items, daily inventory maintenance, keep the pharmacy neat and organizedAssist with bagging prescriptions to prepare for pickup, shipment, and/or deliveryEnsure up-to-date patient information is on file and maintain HIPAA patient confidentialityAssist with online shopping orders and prepare for shipmentTo thrive in this role...You are someone who has four key emotional skills that can't be taught:OptimismCuriosity to LearnDrive to ImproveEmpathyWe believe that these qualities are innate, while technical skills can be taught.

What will you need to succeed?Willingness to go above and beyondExceptional customer service skillsCashier's experience in a community pharmacy preferredAttention to detail and ability to work in a fast-paced environmentExcellent communication skillsUnderstanding of over-the-counter products and pharmacy operationsWe're on a mission to improve healthcare. Will you join us? At Sona, our patients are more than medications. They're people with a story, a family, a history, and a future. And when they come to the pharmacy counter, they need more than medications. They need someone who cares about them and wants them to feel their best so they can enjoy their lives outside of the pharmacy walls.Could you be that "someone"? Our mission can only happen when we hire the right people.Perks:Not only are we committed to offering excellent company benefits, but we also have the added perk of working in a flexible, respectful, and supportive team environment.Competitive compensation and 401k plan with company matchCompany health plans including medical, pharmacy, vision, dental, and supplemental insurance optionsCompany-paid life and AD&D insuranceDirect Primary Care program offering local personalized care for you and your familyWellness program with discounted gym memberships and an employee assistance programPrioritized work + life balance by providing generous vacation, sick leave, and paid holidaysPaid volunteer days to support the communityWe do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, military status, or any other characteristic protected by law. PI176754412

Keywords: Sona Health, Inc., Asheville , Customer Care Associate, Other , Asheville, North Carolina

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