Customer Experience Leader

Company: Express
Location: Asheville
Posted on: May 16, 2022

Job Description:

Overview Grounded in versatility and powered by a styling community, Express is a modern, multichannel apparel and accessories brand whose purpose is to Create Confidence & Inspire Self-Expression. Launched in 1980 with the idea that style, quality and value should all be found in one place, Express has been a part of some of the most important and culture-defining fashion trends. The Express Edit design philosophy ensures that the brand is always of the now' so people can get dressed for every day and any occasion knowing that Express can help them look the way they want to look and feel the way they want to feel. The Company operates over 500 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app. Express, Inc. is comprised of the brands Express and UpWest, and is traded on the NYSE under the symbol EXPR. For more information, please visit www.express.com. Responsibilities Location: Asheville, North Carolina The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experiences for customers. Talent Assist in developing and motivating associates to maximize sales potential

• Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.Execution Execute action plans that optimize results
  • Execute all aspects of daily store operations.
  • Ensure appropriate associate coverage to create a great customer experience.
  • Oversee and authorize the checkout experience.
  • Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
  • Monitor and analyzes the customer service provided by team members.
  • Build an effective schedule with the right associate in the right place at the right time.Experience Promote and support an environment focused on delivering great in-store customer experiences.
    • Effectively resolves customer service issues to a positive outcome.
    • Lead and models our customer experience model.
    • Display expert knowledge of product, company policies, promotions, loyalty programs.
    • Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.Other essential functions may occur as directed by your supervisorEssential Qualifications
      • Education: High School or Equivalent
      • Years of Experience: 1
      • At least 1 year of relevant experience
      • Meets defined availability criteria, including nights, weekends and non-business hours
      • Proficient in use of technology (iPad, registers)
      • Meets physical requirementsPreferred Qualifications (skills and abilities)
        • Previous retail experience preferred
        • Ability to effectively communicate with customers, peers and supervisors
        • Demonstrated sales accountability
        • Demonstrated collaborative skills and ability to work well with a team.
        • Ability to multitask and handle multiple customers and/or processes at once.Closing As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class. Express only hires individuals authorized for employment in the United States.Notification to Agencies: Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies.In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition,Express will not consider or approve payment to any third-parties for hires made.

Keywords: Express, Asheville , Customer Experience Leader, Other , Asheville, North Carolina