Patient Access Representative

Company: Blue Ridge Community Health Services
Location: Lake Lure
Posted on: May 16, 2022

Job Description:

Job DescriptionBlue Ridge Health is currently seeking a Patient Access Representative to be part of our Clinical Team.This position effectively completes patient check-in and check-out processes, manages patient documents, updates all patient data and assists patients with required paperwork with accuracy and confidentiality.About Blue Ridge HealthBlue Ridge Health (BRH) is a nonprofit system of Federally Qualified Health Centers (FQHCs) that works closely with communities to meet the ever-changing healthcare needs of Western North Carolina with accessible, high-quality, comprehensive primary care services. With 28 healthcare practices throughout the region and additional programs within schools, BRH offers primary care, dental, pharmacy, behavioral health, and nutrition services that prioritize an exceptional patient care experience. For more than 55 years, BRH has served as the leader in community-focused healthcare, providing services to communities in Henderson, Rutherford, Polk, Buncombe, Transylvania, Jackson, Swain and Haywood counties.Responsibilities:Prepares patients for clinic visit by updating all pertinent demographic and insurance information in the patient's electronic medical record (EMR).Verifies existing demographic and insurance information in the patient's electronic medical record prior to visit.Collects, prepares, assists, and ensures all new patient and existing patient paperwork is accurately completed and/or verified and updated during every patient visit, including Sliding Fee Discount Services application.Complies with processes and directives for patient appointments based on the requirements of the clinic. .Prepares documents for clinic visits as needed for appointments (e.g. consent forms, slide applications, SBIRT, etc.)Routes incoming documents, faxes and mail, including electronic documents and scanned documents to the proper personnel for inclusion in the Electronic Health Record.Collects and posts payments and appropriate insurance co-pays from patients.Schedules, accommodates, and updates patient appointments, including same day/walk-in patient appointments.Greets patients, on-site visitors, and guests at front desk location. Determines nature of business and announces visitors to appropriate personnel. Ensures clinical team is aware of patient's arrival for visit via the EMR or direct communication.Assists in resolution of patient complaints, requests and inquiries from all customers, involving supervisor in discussion.Conducts all business at the front desk area in a service-oriented manner that is attentive, professional, cooperative, sensitive, and respectful while dealing with internal and external customersProvides assistance to housekeeping staff by maintaining a neat, clean, and orderly appearance in the lobby and overall center throughout the work day.Communicates information to the appropriate clinical team regarding patient appointments, including same day/walk-in appointments.Description of Primary Attributes:Ability to maintain professionalism under stressful conditions.Ability to demonstrate appropriate critical thinking and problem-solving skills.Ability to prioritize and organize while multi-tasking.Ability to communicate effectively and professionally, both written and orally, while maintaining the highest level of confidentiality,Ability to communicate any real or potential problems to appropriate risk management staff.Professional and Technical Knowledge:High school diploma or equivalent.One year experience working in a medical office environment, preferred.Intermediate understanding of health insurance, Medicaid, Medicare.Basic medical terminology.Proficient computer skills including Microsoft Office, Excel, Outlook.Electronic Health Records and Practice Management Systems experience preferred.Bilingual preferredPhysical Demands:Primarily in a sitting position the majority of the work day but mobility required to send or retrieve fax, distribute patient information, etc.Ability to input patient data and other entries into systems as needed based on patient and clinic requirements.Some bending and stooping required.Requires lifting up to 20 poundsVisual activity required to respond and react to patient conversations and to physical changes while assisting with check-in and check-out processes.Eye and hand coordination and finger dexterity needed for operating office equipmentBlue Ridge Health does not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

Keywords: Blue Ridge Community Health Services, Asheville , Patient Access Representative, Other , Lake Lure, North Carolina