Bell Captain - Full Time

Company: The Biltmore Company
Location: Asheville
Posted on: August 7, 2022

Job Description:

The Bell Captain directly supervises the Bell attendants, Valet attendants, Dispatch attendants, and Doormen within the Guest Service Department. The Bell Captain carries out supervisory responsibilities in accordance with the organizational policies and procedures of the Inn. Responsibilities include planning, assigning and directing working the Bell Attendant, along with interviewing and training. This position will assist with evaluations, employee rewards and disciplinary counseling. The Bell Captain will also assist with guest complaints and ensure the guest needs are always met. The Bell Captain will work in a Bell Attendant capacity when needed.

Benefits include:

• Access to Biltmore's on-site health clinic, wellness programs, and health fairs for all employees
• Year-round access to the estate gardens and grounds and 40% off estate retail & dining
• Employer subsidized health, life, dental, vision, and short term/long-term disability insurance (for Full-Time positions)
• Paid vacation, holidays, and SEL (for Full-Time positions)
• Monthly housing or childcare assistance and home purchase assistance (dependent upon eligibility)
• And much more!
  Requirements:
  
  
• Displays qualities that align with company's core values.
• High sense of duty and honesty.
• Must have energetic personality.
• Excellent communication and diplomacy skills.
• Successful completion of Train the Trainer.
• Successful completion of BEST II.
• Ability to exceed guest expectations.
• Ability to communicate clearly and effectively.
• Ability to remain calm in stressful situations.
• Prefer one-year guest services supervisory experience working in hotel or resort and two-year bell attendant experience.
• High school diploma or GED.
• Must meet grooming standards.
• Must have valid NC driver's license.
  Essential Job Duties:
  
  
• Organize and ensure the coverage of the outside rotation, to include opening the front door for guests, greeting guest at curb and unloading luggage, and escorting guest to room.
• Maintain the upkeep of inn entrance and guest/valet parking lot, as well as guest service vehicles.
• Oversee traffic control at the entrance to the inn for arriving guests.
• Maintain a high standard of performance and appearance of the personnel at the front of the inn.
• Facilitate any special projects or new procedures made by upper management.
• Greet guest and unload luggage from vehicle.
• Escort guest to room and deliver luggage and other items to rooms.
• Acquaint guest with all features included in their rooms (Internet, safe, view, etc.)
• Supply ice to rooms
• Maintain accurate knowledge of local attractions and activities to recommend to guest.
• Handle guest complaints and review with Manager on Duty.
• Direct and supervise valet and bell positions.
• Creation of weekly departmental schedule.
• Review weekly departmental payroll.
• On-boarding and training of new Bell Attendants.
• Ensure departmental service level agreements are maintained at all times.
• Extra duties per Manager or Manager on Duty upon request.
  18. Maintain complete knowledge of:
  
  a) Daily Inn Activities
  
  b) Daily Estate Activities
  
  c) Inn services/hours of operations
  
  d) Inn policies and procedures
  
  e) Groups In-House and VIP'S
  
  f) Departure and Arrival numbers
  
  g) Room rates and packages
  
  Physical Requirements:
  
  
• Ability to lift 50 lbs. or greater.
• Ability to be on feet for long periods of time.
  Bell Attendant, Bell Person, Bellperson, Bell Attendants, Bell Persons, Bellman, Bellmen, Bell Captain
  

Keywords: The Biltmore Company, Asheville , Bell Captain - Full Time, Other , Asheville, North Carolina