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Call Center Representative and Medical Records Keeper

Company: High Country Community Health
Location: Boone
Posted on: November 26, 2022

Job Description:

We are looking for a Call Center/Medical Records Representative in our clinical services department that will be the liaison between the clinic staff and our current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints and inquiries; keeping patient satisfaction at the core of every decision and behavior and processing medical records request.

*Call Center Representative / Medical Records **Responsibilities: *
* Manage large amounts of inbound and outbound calls in a timely manner

* Follow communication "scripts" when handling different topics

* Communicate directly with providers and clinic staff in order to facilitate resolutions for our patients

* Identify patients' needs, clarify information, research every issue and provide solutions and/or alternatives

* Build sustainable relationships and engage patients by taking the extra mile

* Meet personal/team qualitative and quantitative targets

* Track and identify barriers and issues as they arise

* Triage calls when necessary to determine the best level of care

* Process medical records in accordance with HIPAA guidelines and in a timely manner

* Other duties as assigned

*Call Center Representative / Medical Records **Requirements: *

* Previous experience in a customer support role, preferred

* Previous experience with processing medical records, preferred

* Strong phone and verbal communication skills along with active listening

* Patient focus and adaptability to different personality types

* Ability to multi-task, set priorities and manage time effectively

* High school degree

*\*HCCH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HCCH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.*

*HCCH conducts background checks on all final candidates. Employment is contingent upon a clear background check or approval of the CEO.*

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift

Ability to commute/relocate:
* Boone, NC 28607: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Call center: 1 year (Preferred)
* Customer service: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: High Country Community Health, Asheville , Call Center Representative and Medical Records Keeper, Other , Boone, North Carolina

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