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Police Support Specialist

Company: City of Hendersonville, NC
Location: Hendersonville
Posted on: November 26, 2022

Job Description:

Responsible for performing a variety of specialized administrative and clerical work in the Support Services Bureau of the City's Police Department. An employee in this class performs specialized administrative support activities for the Support Services Bureau of the Police Department with emphasis on receiving, sorting and entering public and confidential police records and other administrative support functions as needed. Work includes activities related to reports and case files, customer service, records management, employee relations, as well as other administrative support functions. Work is performed under the general supervision of the Support Services Captain and is evaluated based on attainment of individual performance objectives, observation of work in progress, and feedback from other staff and the public.


* Receives, reviews, sorts and scans previous day's accident, incident, and citation reports.
* Creates case files; files and retrieves reports; enters citations; validates files; sends accident and incident request to appropriate department representative.
* Provides various records to the public; provides information as requested by insurance agencies, probation/parole officers, law enforcement agencies and the DA's office.
* Responds to questions received from the public either by telephone, email or in person; provides requested information and/or processes requests for service, complaints or other issues; and documents activities to ensure historical reference of services provided.
* Stores, maintains, and purges records following the disposition schedule according to related record retention laws.
* Orders and maintains office supplies.
* Operates personal computers, copiers, calculators, and office-based software.
* Performs other related job duties as assigned.


*Education and Experience: *

High school diploma; and one (1) year of experience with exposure to record keeping and general office work; or an equivalent combination of education and experience.

*Special Qualifications: *

* Possession of a valid Driver's License to operate a motor vehicle. Requirement exists at the time of hire and as a condition of continued employment.
* Must obtain and maintain DCI certification within six (6) months of employment.
* Must be licensed as a Notary of Public for the State of North Carolina.

*Knowledge, Skills and Abilities: *

* Knowledge of the forms, terminology, methods, and procedures used in a municipal police department.
* Knowledge of modern office practices, terminology, procedures, and equipment.
* Knowledge of business arithmetic and English grammar and sentence structure.
* Knowledge of computers and various software applications including word processing and spreadsheet applications.
* Knowledge of North Carolina State laws and City ordinances relating to the procedures, apprehension and confinement for law violations.
* Ability to work with and maintain confidentiality of law enforcement information.
* Ability to perform varied secretarial, administrative, and general office tasks and duties.
* Ability to make arithmetic calculations quickly and accurately.
* Ability to establish and maintain effective working relationships with other employees, governmental officials, and the general public.
* Ability to work independently without close supervision.
* Ability to maintain complex clerical records and prepare reports.
* Ability to make routine decisions in accordance with rules, laws, ordinances, regulations, and established policies.


Work in this classification is defined as light work requiring the physical exertion of up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Work requires climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, handling, and repetitive motions. Work requires dexterity in the hands for typing and operation of standard office equipment and visual acuity is necessary to read handwritten and typewritten materials and to operate a computer terminal. Vocal communication is required to express or exchange ideas. Hearing is required to perceive information at normal spoken word levels. Visual acuity is required for depth perception, preparing and analyzing written or computer data, visual inspection of products, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities.


Work is primarily performed indoors. The noise level in the work environment is usually quiet; however, there may be increased risk for exposure to personal danger and other workplace hazards as a result of direct contact with individuals who may become irate, hostile or aggressive.

Job Type: Full-time

Pay: $34,407.37 per year

* 401(k)
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible schedule
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Parental leave
* Professional development assistance
* Referral program
* Retirement plan
* Tuition reimbursement
* Vision insurance
* 8 hour shift
Supplemental pay types:
* Signing bonus

* Office: 1 year (Preferred)
* Records management: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: City of Hendersonville, NC, Asheville , Police Support Specialist, Other , Hendersonville, North Carolina

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