IT Support Tech - PRN
Company: Harris Regional Hospital
Location: Sylva
Posted on: April 18, 2024
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Job Description:
Who We Are:
People are our passion and purpose. Come work where you are
appreciated for who you are not just what you can do. Harris
Regional Hospital is an 86-bed acute care facility, including
orthopedics, cardiology, general surgery, women's care, and
emergency medicine, as well as sports medicine, physical therapy,
imaging and laboratory services, and many other areas of
subspecialty care. -Where We Are:
Located in western North Carolina, picturesque Sylva offers local
restaurants, stores, & breweries with convenient access to
Asheville & the Blue Ridge Parkway. The landscape is highlighted by
waterfalls, rocky peaks and the Great Smoky Mountains National
Park, providing opportunities for whitewater rafting, hiking, and
biking throughout the region. Sylva is home to Southwestern
Community College and Western Carolina University, a mid-size
four-year public college offering both undergraduate and graduate
programs, located 5 miles away in Cullowhee. Both Asheville, NC,
and Gatlinburg, TN, are just 50 miles away and Atlanta, GA is 150
miles from Sylva.Why Choose Us:
- - -Health (Medical, Dental, Vision) and 401K Benefits for
full-time employees
- - -Competitive Paid Time Off / Extended Illness Bank package for
full-time employees
- - -Employee Assistance Program - mental, physical, and financial
wellness assistance
- - -Tuition Reimbursement/Assistance for qualified applicants
- - -Opportunities for education and training through partnership
with Duke LifePoint Healthcare
- - -And much more--- POSITION SUMMARY
Responsible for planning, implementation and support of:
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--- Answers Help Desk Calls. Answers in-coming client calls to the
Support Center in a professional manner.
--- Documents Client Calls. Enters in accurate client call
information into automated Help Desk software.
--- Resolves Client Calls. Answers clients questions concerning
application usage (i.e., Order Management, Patient
Accounting, Patient Processing, Medical Records, Utilization
Management, Microsoft Word, Excel, PowerPoint), and low level
hardware issues (i.e., printer and PC).
--- Routes Client Issues. Route client issues to the appropriate
area in IT.
--- Prepares Reports. Prepares detail and summary reports on each
week and month reflecting number of calls received, number
resolved, number open (by area and total) and analysis of date and
time calls received.
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Support Center Analyst Assignments and Resolution
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Hardware and Software Assessment/Installation/Troubleshooting
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Resolves hardware malfunctions. Oversees hardware malfunctions by
correcting situations with in-house resources, if possible, or
notifying and dispatching hardware vendors to rectify problem
and/or perform in accordance with maintenance agreements. Verifies
that all network nodes at Hospital are operational and performing
within limits.Installs Hardware. Installs hardware throughout the
organization in accordance with IT standards.QUALIFICATIONS
The following qualifications are the minimum requirements necessary
to adequately perform this job. However, an equivalent combination
of experience, education and training which provides the necessary
knowledge skills and abilities would be acceptable, subject to any
legal and/or regulatory requirements.
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Education : Minimum requirements include an Associates degree and
two (2) years experience or equivalent five (5)
years of experience. Prefer two (2) years healthcare. -
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Experience: Must have the ability to interact in an effective
manner with clients in a complex environment. Must have the ability
to communicate and interact with different levels of management,
with Information Technology (IT) personnel, and with all
departmental clients. Must have the ability to coordinate with
vendors for resolutions to problems. The analyst must be able to
handle high pressure situations. Job requires good verbal and
written communication skills. -
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PHYSICAL REQUIREMENTS
Sits and walks intermittently throughout the day and will often be
required to bend, reach, stoop and lift computer equipment, i.e.,
printers, CRT's, CPU's, boxes of paper, etc., in excess of 30
pounds. Must be able to work in a deadline oriented environment
with moderate to high stress levels.
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EEOC Statement:
Harris Regional Hospital is committed to providing Equal Employment
Opportunities for all applicants and employees and complies with
all applicable laws prohibiting discrimination against any employee
or applicant for employment because of color, race, sex, age,
religion, national origin, disability, genetic information, gender
identity, sexual orientation, veterans' status or any other basis
protected by applicable federal, state or local law.Equal
opportunity and affirmative action employers and are looking for
diversity in candidates for employment:
Minority/Female/Disabled/Protected Veteran
Keywords: Harris Regional Hospital, Asheville , IT Support Tech - PRN, Other , Sylva, North Carolina
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