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Guest Services Studio Lead

Company: Asheville Yoga Center
Location: Asheville
Posted on: May 16, 2019

Job Description:

Are you passionate about yoga? Do you want to work with a fun-loving group of people? Asheville Yoga Center just might be the perfect fit for you! Our group of 20+ staff members and 60 instructors are warm-hearted, caring and friendly individuals who bring positivity and a multitude of talents to AYC making each yoga experience as meaningful and impactful as possible. When you join the AYC team, you're joining a family. It's our goal each and every day to foster a work environment that's both supportive and family-oriented. Position Summary The Guest Services Studio Lead provides all guests with consistently excellent customer service and a memorable visit. This role directly supports the Guest Services Manager providing leadership, administration, and training to the Guest Services Team. Job Duties Customer Service * Provide a consistent warm, welcome to all guests, maintain a high level of guest care at all times, and contribute to improving services. * Meet or exceed individual and store sales goals and KPIs; help with tracking goals and KPIs and motivating team members to meet goals. * Understand and be able to effectively communicate all services and products offered by AYC educating clients and prospects on various programs, classes, events, teacher trainings, and lodging opportunities. * Train guest services staff on daily operations and customer service in the Studio, providing support and constructive feedback on best-practices. * Ensure all guest areas are presented to the highest standards with particular regard to cleanliness and promotional signage. * Adhere to the highest standards of presentation and hygiene at all times. * Maintain and update contact information for guests and members in all databases and software programs in a timely and systematic manner. * Ensure all telephone and email inquiries are answered quickly and messages are forwarded to the correct individuals. Operations & Administration * Update and maintain all daily checklists, and ensure all opening and closing procedures are followed. * Adhere to all cash handling procedures ensuring that all sales are processed quickly * Serve as Manager-on-Duty (MOD) on a rotating basis. * Ensure that Studio bank deposits are being made at least once weekly. * Assist with ordering, stock rotation, and merchandising of product in the Studio. * Conduct regular inventory checks to ensure inventory is maintained accurately. Assist Guest Services Coordinator in organizing quarterly inventory counts. * Attend all mandatory training sessions aimed at improving and reinforcing knowledge and understanding of the job, culture, and organizational priorities. * Coordinate staff scheduling, purchasing, and reporting as requested. Requirements * Bachelor degree required in business, hospitality, psychology, or a similar field. * Minimum two (2) years business, retail, customer service, or sales experience preferably within the health and wellness industry. * Exceptional organizational skills. * Excellent communicator with an ability to use data to inform decisions. * Advanced computer skills and experience with common business software including Microsoft Office (Excel, Word, PowerPoint). Supervisory Responsibility This position has no supervisory responsibilities. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some other activities may be required. This would require the ability to lift up to 40lbs and bending or standing as necessary. Expected Hours of Work This is a full-time position requiring a flexible work schedule to include nights, weekends, and holidays. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Employment Opportunity Asheville Yoga Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.SDL2017

Keywords: Asheville Yoga Center, Asheville , Guest Services Studio Lead, Other , Asheville, North Carolina

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