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Sales Operations Supervisor

Company: Universal Companies
Location: Abingdon
Posted on: January 16, 2022

Job Description:

JOB DESCRIPTION
Position Title/Status:--Sales Operations Supervisor/ Exempt/Remote
Department:--Sales
Location: Remote
Reports to:--Sales Operations Manager---------------------------------- --------------------------------------------------------------------Universal Companies, Inc.--Universal is the leading wholesale supplier of spa and wellness products, providing products, supplies, equipment, and education to thousands of day spas, resort spas, medical spas, salons, and independent practitioners around the world for 40 years.--We help our customers manage and grow their businesses.--We are profitable, growing, and committed to building an outstanding team. Our team is incentivized to do well and we are invested in the future of each person. We realize that talented people have options, and those who choose Universal Companies mean a great deal to us. We want you to be grow professionally while being surrounded and support by the best.--
SUMMARY OF JOB RESPONSIBILITIES:The Supervisor manages the day-to-day operations in respect to agent performance. --The Supervisor will handle escalated complaints, and provides support for clients in a multi-channel call center.--The Supervisor will work with both the inbound and the outbound teams to ensure compliance with service standards and achievement of sales goals. Supervisor develops staff on an ongoing basis.--KEY RESPONSIBILITIES AND DUTIES:------------------Acts as quality control for customer accounts in Salesforce------------------Attends all sales training classes to help grow sales. ------------------Educates themselves on spa, products, services etc. ------------------Investigates and responds to all customer service complaints, inquiries regarding shipments, products, equipment, quotes.--Works with internal departments to complete inquiries and resolve customer issues.--Logs and reports on customer service issues weekly.------------------Acts as liaison for customer to the Universal Companies.------------------Establishes rapport with the customer to solicit feedback on the company's products, equipment and services as well as upselling the customer when applicable. ------------------Contacts vendors to assist in problem resolution.------------------Attends internal department and company meetings.------------------Performs other project work, duties and responsibilities as required or requested.--KNOWLEDGE, SKILLS, AND ABILITIES:

  • Demonstrated customer service skills (complaint resolution, relationship building, etc---).
  • Ability to motivate others in a respectful and positive manner.
  • Demonstrated interpersonal and oral/written communication skills.--
  • Excellent computer skills; Microsoft Office, Outlook, Salesforce, Shopify, etc...
  • Previous spa and management experience highly preferred
  • Demonstrated organizational skills, accuracy, and attention to detail.
  • Ability to prioritize activities, multi-task and follow tasks to completion.
  • Demonstrated ability with customer interface and customer focus skills.
  • Excellent MS Office computer skills.
  • Ability to work independently in a fast-paced environment
  • Ability to work a flexible schedule; some nights, weekends or holiday may be required--Education/Experience
    • Prior spa or wellness experience preferred; licensed professionals welcome
    • High School Diploma or equivalent

    • This position description is not intended to be all-inclusive.--Incumbent will also perform other reasonably related job responsibilities as assigned by management as required.--This organization reserves the right to revise or change job duties as the need arises.--Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.--This position description does not constitute a written or implied contract of employment.----

Keywords: Universal Companies, Asheville , Sales Operations Supervisor, Sales , Abingdon, North Carolina

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