Customer Service Representative

Company: Reliable Medical Supply Company
Location: Asheville
Posted on: November 19, 2023

Job Description:

Summary:The Service Technician uses sales, service and education skills to ensure safe delivery, setup and proper use of equipment and supplies to clients/patients of the company. The Service Technician ensures prompt, professional and courteous service at all times, positively representing the company in the community.Essential Duties and Responsibilities:Include the following, other duties may be assigned.Maintain the warehouse including but not limited to the proper disposal, handling, and rotation of all products and supplies. Ensure that the warehouse complies with all general/safety requirements of all governmental agencies and within all company policies/practicesEnsure the accuracy of all packing slips for product received, ensure product received was ordered and listed on the applicable purchase order. The product will then be received on the applicable purchase order and checked into the Brightree inventory systemLabel and place product in correct warehouse locationsAssist in the equipment repair process including shipment/delivery of equipmentClean and maintain equipment according to manufacturer guidelines and company policies Report equipment hazards and/or product incidents as required in accordance with company policyComplete all electronic and/or paperwork as required in the delivery of supplies. Information must be turned into Warehouse Manager and/or Customer Service at the end of each shift. Information includes correctly submitting details such as manufacturer name, model number, serial number, lot number and any other specific identifiers needed for proper tracking and billing. Delivery ticket must be signed by the patient and/or designated facility/warehouse person.Maintain delivery/manifest records as requiredPerform all Brightree tasks that have been assigned to them.Pursue continuing education programs as required to perform job responsibilities in a professional mannerComply with all applicable company policies and proceduresDevelop and maintain working knowledge of current DME products and services offered by the companyDevelop and maintain working knowledge of applicable computer and related technology, including POD, inventory tracking and related applicationsAll other tasks as assigned by manager or designee.Supervisory Responsibilities:NoneCompetencies:To perform this job successfully, an individual should demonstrate the following competencies.Customer Service: Establish/Maintain positive customer relations. Manages difficult or emotional customer situations; respond promptly to customer needs; solicits customer feedback to improve service; response to requests for service and assistance; meets commitmentsTechnical: demonstrate a working knowledge of all products/services/programsInterpersonal Skills: Has positive, team-oriented attitude, seeks the highest degree of accountability; listens to others with empathy and without interruptions; ability to manage interpersonal conflicts among clients, employees and others in a positive and constructive mannerCommunication: Speaks clearly and professionally in positive or negative situations; writes clearly and informatively; listens and gets clarification; read and interpret written information; recognize and direct information to the appropriate associate/individualQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education, Credentials, Certification, and/or Experience:High School Diploma or GED1 year of DME experience, preferably with experience in DME logistics, warehousing, inventories and point-of-delivery systems, as well as, best-practice business processes for proper maintenance and handling of supplies and equipmentExperience with logistical (inventory/warehouse) programs, preferably using Brightree and POD systemsPrevious delivery experience strongly desiredKnowledge, Skills, and Abilities:Strong analytical/decision making skills.Strong interpersonal skillsStrong verbal/written communication skillsStrong computer/software skillsStrong organizational skillsCompetent in usage of office equipmentWork with minimal supervision and make appropriate judgmentsFluentness in oral/written Spanish a plusWorking Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Majority of time is spent operating vehicles to make deliveries of equipment and supplies, Significant time is also spent within a typical warehouse work environment. From time to time this position may require the employee to work a flexible schedule including but not limited to weekends, evening hours and over 40 hoursby Jobble

Keywords: Reliable Medical Supply Company, Asheville , Customer Service Representative, Sales , Asheville, North Carolina