Customer Specialist

Company: CarMax
Location: Mills River
Posted on: December 3, 2025

Job Description:

CarMax, the nation's largest retailer of used vehicles, is seeking a dedicated Customer Specialist to enhance our customer service experience in the automotive industry. As a Customer Specialist, you will play a crucial role in guiding customers through the car buying process with transparency and integrity. Our commitment to providing exceptional service is what sets CarMax apart, and we are looking for individuals who are passionate about delivering this to our customers each day. Greet and guide customers through the CarMax sales process by understanding their needs and preferences. Explain vehicle features and benefits during the walk-around process to enhance customer decision-making. Conduct business with the highest ethical standards, and assist in ensuring compliance with CarMax policies and procedures. Respond to customer inquiries both in-person and over digital platforms, providing timely and accurate information. Process payments, financing documents, and complete sales transactions while maintaining confidentiality of customer information. Collaborate with Sales, Service, and Finance departments to ensure seamless customer experience. Follow up with customers post-sale to ensure satisfaction and encourage future business. Strong interpersonal and communication skills Ability to adapt to various customer types and scenarios Knowledge of automotive sales processes, financing and basic vehicle features Proficiency with CRM software and digital communication tools Strong organizational and multitasking abilities Ability to work independently and as part of a team in a fast-paced environment Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Automotive Sales Certification (optional) Training in customer service or relational sales techniques is a plus.

Keywords: CarMax, Asheville , Customer Specialist, Sales , Mills River, North Carolina